Our history
iTops began in 2006 with a focus on providing IT services to a demanding technology industry. That thirst for unique and challenging work remains to this day. It has seen us deliver complex projects, along with ongoing support and management of IT systems, for organisations across industries, throughout New Zealand.
Our promise
We improve IT service delivery and efficiency through the implementation of recognised best practices. We research and adopt techniques or methods that are accepted industry wide as the most efficient or effective and least likely to result in problems or complications.
Our values
- Integrity: We always do the right thing by others
- Passion: We love to seek and know the best answers and solutions
- Commitment: Exceptional service and delivery are non-negotiable
- Empathy: We are caring, understanding, and have respect for others
- Agility: We respond rapidly to our clients’ changing needs
Meet the people who help you
Even though we’re here to help you with technology, it’s people who make the difference. Ours are courteous and knowledgeable with decades of experience and a willingness to share expertise and insights with clients and across the team for the good of our clients. We also invest in being better through regular upskilling and certifications.
Josh Brown
Founder/Managing Director
Josh has more than 25 years’ experience gained within the extremes of Silicon Valley technology start-ups through to large global technology corporations. He earned a Bachelor of Forestry Science in 1996, then spent 10 years working before founding iTops in 2006. Josh’s role is a combination of understanding our client’s requirements and always developing the ‘iTops machine’ for maximum performance. As a successful business owner/operator, paired with his depth of technology experience, Josh delivers practical business solutions for our clients. The challenges of working in the rapidly changing technology and business sectors has demanded creativity, personality, and a passion to always deliver the true constant of exceptional service and results.
Michael Soloviov
Senior Systems Engineer/Team Leader
With over 20 years of experience in the information technology sector and a master's degree in engineering, Michael brings a wealth of expertise to our team. He has worked in large organisations across Europe, specialising in Systems Engineering and IT Management. As one of our longest-serving team members, Michael has an in-depth understanding of our systems and processes, which he uses to help his colleagues deliver top-tier service. Michael’s dedication and exceptional performance in IT project implementations have earned him numerous industry certifications and glowing feedback from clients. Outside of work, Michael is a family man who enjoys sports and outdoor activities.
Marllon Braga
Systems Engineer
Joining iTops in early 2019, Marllon brings over 20 years of IT knowledge and experience to our team. Having spent three years studying Computer Networking and achieving a Diploma in Computing Level 7, his passion to learn and eagerness to expand his knowledge provides our clients with highly knowledgeable support. Marllon’s expertise and certifications within the IT industry has led him to manage the cloud-based tools we use to support our valued clients as well as being our go-to guy for any internal IT requirements.
Manisha Mall
IT Support Specialist
Manisha brings over seven years of experience in Managed Service Providers, having worked across the North Island and in Christchurch. Holding a Diploma in Computer Network Engineering and multiple industry-recognised certifications, she has a passion for cloud-based services. Manisha enjoys collaborating with clients to resolve complex IT challenges and recommending tailored solutions to enhance their IT experience. At iTops, she plays a key role in delivering desktop and cloud services support to our clients. Additionally, she oversees client quoting and procurement, ensuring a seamless and efficient purchasing process that meets their needs.
Amy Liddington
Account Manager
Amy has an extensive background in IT and Administration and joined iTops in 2020. During her career she has spent seven years working in a large corporate IT company, gaining skills in both Service Desk Leadership and Service Delivery Management. Amy has also spent five years involved with the Event Management industry, primarily as part of the team that organises the Canterbury A&P Show. Amy enjoys working within the fast-paced IT industry and she delights in helping our clients to reap the benefits of her passion for process improvement and excellent service delivery. A stickler for organisation, Amy’s focus is on driving operational efficiency within the business along with the maintenance of our client relationships and their accounts.
How we work
Service desk
Our integrated platform combines a ticketing system for service, with a customer relationship management system, directly integrated into an invoicing system, and provides clients and partners access and visibility through a web portal.
The system allows us to track and manage the jobs your staff raise, with a complete job history that also lets us research and resolve other similar issues. It makes reporting efficient and thorough, and ensures we’re completing what you need us to satisfactorily.
Remote support
Our remote management and monitoring system provides seamless direct access and we also provide remote support for unmanaged clients via the Quick Support button on our website. It's fast, and as effective as sitting with the user at their computer, with the ability to solve the issue right there and then.
Remote management
Our remote management and monitoring system ensures we're always aware of what's happening with the performance, security and backups of your systems. It means we're able to stay a step ahead and proactively resolve issues before they cause problems like downtime and data loss.
Robust documentation
We lay great groundwork for seamless and efficient service through robust documentation. This means that any support engineer can quickly understand what they're working with so they can fix it faster, minimising downtime and lost revenue. The documentation also allows us to more effectively communicate knowledge on your environments configuration, and future plans, with you.
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