iTops began in 2006 with a focus on providing IT services to a demanding technology industry. That thirst for unique and challenging work remains to this day. It has seen us deliver complex projects, along with ongoing support and management of IT systems, for organisations across industries, throughout New Zealand.
We improve IT service delivery and efficiency through the implementation of recognised best practices. We research and adopt techniques or methods that are accepted industry wide as the most efficient or effective and least likely to result in problems or complications.
- Integrity: We always do the right thing by others
- Passion: We love to seek and know the best answers and solutions
- Commitment: Exceptional service and delivery are non-negotiable
- Empathy: We are caring, understanding, and have respect for others
- Agility: We respond rapidly to our clients’ changing needs
Meet the people who help you
Even though we’re here to help you with technology, it’s people who make the difference. Ours are courteous and knowledgeable with decades of experience and a willingness to share expertise and insights with clients and across the team for the good of our clients. We also invest in being better through regular upskilling and certifications.
Josh has more than 20 years’ experience gained within the extremes of Silicon Valley technology start-ups through to large global technology corporations. He earned a Bachelor of Forestry Science in 1996, then spent 10 years working before founding iTops in 2006. Josh’s role is a combination of understanding our client’s requirements and always developing the ‘iTops machine’ for maximum performance. As a successful business owner/operator, paired with his depth of technology experience, Josh delivers practical business solutions for our clients. The challenges of working in the rapidly changing technology and business sectors has demanded creativity, personality, and a passion to always deliver the true constant of exceptional service and results.
Senior Systems Engineer
Michael has been involved with the IT industry for over 15 years. After obtaining his degree in Mechanical Engineering, Michael gained several years’ experience in IT across various industries in Ukraine before immigrating to New Zealand and joining iTops in 2013. Michael has proven his skills with iTops and worked his way up to Senior Systems Engineer and Team Leader. As one of the longest serving members of our team, Michael understands systems and processes inside out and shares that knowledge to support the rest of our team in delivering superior service. Outside of work, Michael is a family man. He proudly takes a leading role in his son’s karate training and enjoys supporting his wife’s gardening projects and daughters’ competitive gymnastics.
Joining iTops in early 2019, Marllon brings almost 20 years of IT knowledge and experience to our team. Having spent three years studying Computer Networking and achieving a Diploma in Computing Level 7, his passion to learn and eagerness to expand his knowledge provides our clients with highly knowledgeable support. Marllon’s expertise and certifications within the IT industry has led him to manage the cloud-based tools we use to support our valued clients as well as being our go-to guy for any internal IT requirements.
Nimal has been working in IT since 2003, joining us in 2018. He spent several years as a Systems Engineer before embarking on a Project Management career with various global organisations like Citibank and Cisco. Nimal loves the problem-solving aspect of his role at iTops and enjoys taking ownership of a challenge from start to finish. He also thrives on working with clients to deliver IT solutions that meet their business goals and needs. Outside of work, Nimal is an avid football enthusiast. He enjoys watching Liverpool FC football games whenever possible and coaches the U4-U8 groups every Saturday morning at a local football club.
Amy has an extensive background in IT and Administration and joined iTops in 2020. During her career she has spent seven years working in a large corporate IT company, gaining skills in both Service Desk Leadership and Service Delivery Management. Amy has also spent the past five years involved with the Event Management industry, primarily as part of the team that organises the Canterbury A&P Show. Amy enjoys working within the progressive IT industry and she delights in helping our clients to reap the benefits of her passion for process improvement and excellent service delivery. A stickler for organisation, Amy’s focus is on operational efficiency and supporting our team’s administrative requirements.
How we work
Our integrated platform combines a ticketing system for service, with a customer relationship management system, directly integrated into an invoicing system, and provides clients and partners access and visibility through a web portal.
The system allows us to track and manage the jobs your staff raise, with a complete job history that also lets us research and resolve other similar issues. It makes reporting efficient and thorough, and ensures we’re completing what you need us to satisfactorily.
Our remote management and monitoring system provides seamless direct access and we also provide remote support for unmanaged clients via the Quick Support button on our website. It's fast, and as effective as sitting with the user at their computer, with the ability to solve the issue right there and then.
Our remote management and monitoring system ensures we're always aware of what's happening with the performance, security and backups of your systems. It means we're able to stay a step ahead and proactively resolve issues before they cause problems like downtime and data loss.
We lay great groundwork for seamless and efficient service through robust documentation. This means that any support engineer can quickly understand what they're working with so they can fix it faster, minimising downtime and lost revenue. The documentation also allows us to more effectively communicate knowledge on your environments configuration, and future plans, with you.
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