Systems and Network Administration
When the problems get tough, you call in the people who find pleasure in analysing servers for performance bottlenecks or like to sniff the network for bad packets. That’s iTOPS. We know great systems administration is more than just advanced troubleshooting skills; it’s also about possessing the communication and project management skills to ensure that systems-related projects run to plan and budget. Sometimes, the item that sets a great administrator apart is a methodical approach, whether setting up new user accounts and email in a standardised way, developing and testing a simple script, or running through a troubleshooting process to isolate the root cause of an issue.
We provide install, support, maintenance, and migration services for all leading servers (HP, IBM, Dell), associated devices (SANs, backup hardware), operating systems (Microsoft Windows Server, Small Business Server, VMware, Linux), and the applications that commonly run on those (email, internet services, SQL databases, SharePoint, backup systems, Active Directory, DHCP, DNS). We also assist businesses with the administration of their line of business or associated applications, for example accountancy, legal or medical. If it is technical, we can read and learn it, and we speak the same language to the application vendors, to ensure it works within your business.
We design, install and support networks, whether setting up internet access, remote access to company data while on-the road, site-to-site links and virtual private networks (VPNs), public and private wireless networks, or firewalls with advanced configurations supporting multiple networks. We document and diagram everything we do, so whoever supports it can troubleshoot any issues with minimum fuss and delay.